Introduction and Scope

This Privacy Policy explains how EcomFraudGuide ("we," "us," or "our") collects, uses, discloses, and safeguards information when you visit ecomfraudguide.com or use our payment fraud and chargeback risk services for online merchants (the "Services"). By accessing or using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

This policy applies to information we collect through our website, platform, and any related communications. It does not apply to third-party websites or services that we do not control.

Information We Collect

We collect information to provide and improve our fraud prevention and chargeback management services. The types of information we collect include:

Information You Provide

• Account and business details: When you sign up, we collect your name, business name, email address, phone number, and billing information.
• Transaction data: To analyze fraud and chargeback risk, we collect order details, payment amounts, customer names, billing and shipping addresses, IP addresses, and device identifiers from your e-commerce transactions.
• Communications: If you contact us, we retain records of your inquiries and our responses.

Information Collected Automatically

• Usage data: We collect information about how you interact with our website and platform, such as pages visited, time spent, and referring URLs.
• Device and technical data: We collect IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: We use cookies to enhance functionality and analyze usage. For details, see the "Cookies and Third-Party Services" section.

Information from Third Parties

We may receive information from payment processors, fraud detection partners, and public databases to help assess risk. This may include chargeback history and fraud alerts.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process transactions, analyze fraud risk, manage chargebacks, and communicate with you about your account.
• Improving Services: To develop new features, conduct research, and enhance the security and performance of our platform.
• Compliance and Legal Obligations: To comply with applicable laws, respond to legal requests, and enforce our agreements.
• Marketing: To send you promotional materials that may be of interest to you. You can opt out at any time.

We do not sell your personal information. We may share information with service providers who assist us in delivering the Services, subject to confidentiality agreements.

Data Security Measures

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Access controls and authentication protocols.
• Regular security assessments and employee training.
• Incident response procedures.

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal exceptions.
• Opt-Out: You can opt out of marketing communications.
• Data Portability: You can request a machine-readable copy of your data.

To exercise these rights, please contact us using the details in the "How to Contact Us for Privacy Inquiries" section. We will respond within the timeframes required by applicable law.

California Residents (CPRA)

If you are a California resident, you have additional rights under the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. To exercise CPRA rights, contact privacy@ecomfraudguide.com.

Cookies and Third-Party Services

We use cookies and similar technologies to operate our website and services. Cookies help us remember your preferences, understand usage patterns, and improve your experience. You can manage cookie preferences through your browser settings.

We may engage third-party service providers for analytics, payment processing, and fraud detection. These providers may have access to personal information as necessary to perform their functions, but they are contractually obligated not to disclose or use it for other purposes.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

How to Contact Us for Privacy Inquiries

If you have questions about this Privacy Policy or our data practices, or to exercise your rights, please contact us:

• Privacy email: privacy@ecomfraudguide.com
• Phone: +1 (312) 847-2916
• Mailing address: 1419 West Carroll Avenue, Suite 3B, Chicago, IL 60607

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

Last Updated: October 29, 2026